What to Know About the Disability Access Service at Disney World and Disneyland

The Disability Access Service (DAS) at Disney World and Disneyland helps guests with disabilities who have difficulty waiting in conventional queues. Enrolling requires registration and a virtual or in-person interview to determine eligibility. Approved guests can then make selections from available attractions to get a return time, minimizing physical wait time. DAS doesn't grant immediate access.

What is the Disability Access Service (DAS)?

The DAS is designed for guests with disabilities whose needs cannot be met by waiting in a conventional queue environment. It’s important to understand that the DAS is not intended for guests who simply have difficulty standing for long periods. It’s primarily for those who, due to a disability, are unable to wait in a standard line.

Here's a breakdown of its core functionality:

The DAS allows eligible guests to obtain a return time for attractions that is comparable to the current standby wait time.

Once a return time is issued, the guest is free to enjoy other aspects of the park.

When the return time arrives, the guest can enter the attraction through a designated entrance, usually the Lightning Lane (formerly FastPass) or an alternate access point.

Who is Eligible for the DAS?

Eligibility for the DAS is determined on a case-by-case basis by Disney Cast Members. To qualify, a guest must demonstrate that they have a disability that prevents them from being able to wait in a conventional queue. Here are some factors to consider:

The disability should be more than just a preference to avoid waiting in line.

Individuals with mobility issues that are addressed by wheelchair or ECV access are generally not eligible, as these are already accommodated with accessible queues.

Disney is primarily looking for invisible disabilities (e.g., autism, anxiety disorders, cognitive impairments) that make queueing problematic.

How to Register for the DAS

There are two ways to register for the DAS:

Pre-Arrival Virtual Chat: You can participate in a live video chat with a Disney Cast Member up to 30 days before your visit, but no less than 2 days prior to arrival. This is the preferred method and can save you time at the park. During the chat, you will need to explain the nature of your disability and why you cannot wait in a standard queue.

In-Person Registration at the Parks: If you are unable to register in advance, you can visit Guest Relations at any of the Disney World or Disneyland theme parks. Be prepared to explain your needs to a Cast Member.

Key Points for Registration:

The guest requiring the DAS must be present for the registration process (either virtually or in person).

Only one guest in the party needs to register for the DAS.

You will need to provide the names and park ticket information for all members of your party who will be using the DAS benefits (up to 6 people total, including the DAS holder).

The DAS is valid for up to 60 days.

How to Use the DAS at the Parks

Once you have obtained the DAS, using it is relatively simple. Here's how:

Open the My Disney Experience app (or the Disneyland app) and navigate to the DAS section.

Choose an eligible attraction that you want to experience.

If a return time is available, select it. The app will provide a return window (usually one hour).

While you wait, you can enjoy other activities, such as dining, shopping, or watching shows.

When your return time arrives, go to the attraction and enter through the designated entrance (Lightning Lane or accessible entrance).

A Cast Member will scan your MagicBand, MagicMobile pass, or park ticket to verify your DAS eligibility.

Important Things to Remember About the DAS

Here are some crucial points to keep in mind when using the Disability Access Service:

You can only have one active DAS return time at a time.

The DAS does not guarantee immediate access to an attraction; you will still have a wait, but it will be outside of the traditional queue.

The DAS is linked to the registered guest's MagicBand, MagicMobile pass, or park ticket, and it is non-transferable.

Misuse of the DAS (e.g., providing false information) can result in its revocation.

Guests may still encounter crowds and lines at certain attractions or experiences, even with the DAS.

DAS: Quick Reference Chart

This table summarizes key aspects of the Disability Access Service for both Disney World and Disneyland:

Aspect	Description	Where to Use
Purpose	Provides return times for attractions to guests with disabilities who cannot wait in standard queues.	Both Disney World and Disneyland parks.
Eligibility	Based on a demonstrated need due to a disability that prevents waiting in a conventional line. Determined by Disney Cast Members through a virtual chat or in-person at Guest Relations.	Requires registration and approval either online before the trip, or at Guest Relations in the parks.
Registration	Can be done up to 30 days in advance via virtual chat or in-person at Guest Relations. The guest requiring the DAS must be present.	My Disney Experience app (for Disney World) or the Disneyland app (for Disneyland) to obtain return times.
Usage	Select an attraction in the app, obtain a return time, and return during the designated window to enter through the Lightning Lane or accessible entrance. Only one active return time at a time.	Lightning Lane or designated accessible entrance at each attraction.
Party Size	Up to 6 guests, including the DAS holder, can use the service together. All must be linked to the DAS holder's account.	All members must be present with the DAS holder when entering the attraction.
Validity	The DAS is valid for up to 60 days.	This means you can use the DAS at Disney World and Disneyland repeatedly for 60 days.

Conclusion

The Disability Access Service can be a valuable tool for guests with disabilities visiting Disney World and Disneyland. By understanding the eligibility requirements, registration process, and usage guidelines, you can help ensure a more enjoyable and accessible experience for everyone in your party. Remember to plan ahead and register in advance whenever possible to maximize the benefits of the DAS and create magical memories that last a lifetime. If you have any doubts or specific concerns, contact Disney directly for the most up-to-date information.